Client Services Volunteer – Health Equipment Loan Program

Listed by Canadian Red Cross
Volunteer Engagement & Experience Team


Do you want to make a difference? 

he Health Equipment Loan Program (HELP) offers mobility, independence and safety to people recovering from illness or surgery or wishing to spend their final days in their own homes.  The HELP Client Services Volunteer provides administrative support like answering the phone and coordinating health equipment loans and returns.

Your Role

  • Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required
  • Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients
  • Ensure the integrity of data collection and recording of all call/ client trackers and statistical information
  • Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
  • Contributes to a healthy and safe working environment
  • Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed
  • Complete other duties as required

You will enjoy:

Culture:   an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality

Flexibility:  a schedule that is flexible and fits into your life, vacation plans and family commitments.

Meaningful Work:   you will be helping people recovering from illness and surgery and those wishing to stay in their home longer.

As a Client Services Volunteer, you will bring many talents, including:

  • Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients
  • Excellent interpersonal skills, including working in a busy environment
  • Ability to empathize with clients concerns to deliver service with compassion
  • Data entry experience
  • Excellent telephone manner with contact centre or multi-line phone system skills an asset
  • Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing
  • Experience working with a diverse population an asset
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong organization skills
  • Some lifting of equipment is required.  We recommend volunteers be capable of lifting up to 50lbs
  • Full training is provided, however volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset
  • Ability to work independently and to collaborate in a team environment

Working Conditions & Time Commitment 

  • Work is performed in an office environment and is aligned to National and Provincial Health Standards as required during COVID-19. Personal protective equipment (PPE), physical distancing and regular hand hygiene practices are required
  • The hours may vary but are generally three to four hours per week, either mornings or afternoons from Monday to Friday. Weekday evenings or Saturday shifts are available in some locations (in B.C. only).

This position requires a satisfactory Canadian criminal record check, and a vulnerable sector check.

Full vaccination against COVID-19 is mandatory for this role The Canadian Red Cross will adhere to its duty to accommodate pursuant to applicable human rights legislation for those that are unable to be fully vaccinated against COVID-19 for a reason related to a human rights protected ground.

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