Canadian Red Cross

Listed by: Canadian Red Cross
Listing Type
Volunteer Position
Volunteer Description

Do you enjoy working in databases and with reports? Are you a friendly, outgoing person who enjoys talking to new people every day? Do you want to help the Canadian Red Cross help vulnerable people by providing much needed support to those who need it the most?

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Program Administration Volunteer for the Health Equipment Loan Program (HELP).

Reporting to the Coordinator/Team Lead this position provides general office duties to ensure the effective and efficient operations of the HELP Program.

Key Responsibilities
Provides professional customer service and information to the public, both by telephone and in person
Performs outbound calls and tracking to follow up on overdue equipment or long-term loans
Produces mail/form letters to request the return of overdue items or an update on the status of equipment on loan
Assists with faxing health care professionals regarding the status of their requests
Maintains paper and/or computer records regarding clients, loans, reminders and returns
Compiles statistical reports from the data base, as required
Maintains work area in a clean and orderly state
Participates in disaster planning, preparation and response, as required
Contributes to a healthy and safe working environment
Perform other duties, as required

Excellent interpersonal skills, including handling interactions with the general public, clients and colleagues
This position requires a satisfactory Canadian vulnerable sector criminal record check
Strong verbal and written communications skills in English, including telephone etiquette
Ability to work independently with minimal supervision
Ability to work as part of an effective team
Ability to effectively execute assigned tasks in a high-pressure environment
Detail-oriented, with a focus on accuracy
Strong organizational skills
Strong computer skills, with working knowledge of Microsoft Outlook, Word, and inventory databases
Ability to operate a photocopier, scanner and fax machine


Experience working with a diverse population
Fluency in a second language
General knowledge and understanding of health equipment

Working Conditions

This is an ongoing position and a minimum six-month commitment is desired
Successful volunteers will receive training and support in order to be successful, maintain a safe work environment and provide excellent service to help those in need of this vital service

Minimum one 4-hour shift per week during hours of operation, Monday-Friday 8:30am-4:30 pm. Shift times are flexible and will be discussed with program supervisor upon successful application. Weekday evenings or Saturday shifts may be available in some locations. Currently recruiting for volunteers to work in locations: Dawson Creek, Fort Nelson, Kitimat, MacKenzie, Nanaimo, Prince George, Prince Rupert, Quesnel, Whitehorse, Richmond, Burnaby, Vancouver.

Apply now to join our local Red Cross team and become a part of the world’s largest humanitarian organization, and one of our 13 million volunteers across the world. The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their application via the Canadian Red Cross online application system, Applications close Jan 31st 2020

While we appreciate all responses, only candidates under consideration will be contacted.

Primary Contact(s)
The VRS team (Volunteer Resource Services)
Phone Number
400 Cooper Street, Suite 8000 , Ottawa | ON| K2P 2H8

The above our national office address, we have various volunteer opportunities in various locations across Canada.
Required Qualifications/Certifications
Some qualifications may be required [depending on position], Criminal Records Check, Class 5 Driver's License
Application Process
Application Required

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